Customer Success Manager
Xcotton正在Location:191 N. Orange Street, Suite 200 Orange, California 92866（Accept Hybrid）招聘 Customer Success Manager（On-Site 线下），薪资 $85K – $120K / year · 年薪。
What You'll Do
Onboard & implement – Lead new KA merchants through setup and training. Manage relationships – Build trusted, long-term partnerships. Conduct regular
business reviews. Drive growth – Identify upsell, cross-sell, and renewal opportunities. Advocate for customers – Bring merchant insights to Product & Underwriting
teams. Analyze data – Track account health, reduce churn, and report on portfolio
performance.
What You Bring
Basic
3–5 years of Customer Success / Account Management in e-commerce, SaaS, logistics, insurtech. Experience managing KA or mid-market merchants. Strong listening, communication, and project management skills. Data-driven problem solver – you spot churn risk before it happens. Legally authorized to work in the US. Preferred
Background in shipping protection, return assurance, or extended warranty
Familiarity with Shopify ecosystem or cross-cultural experience (US+Asia).
About Xcotton Xcotton is a cross-border e-commerce insurance provider, licensed in the US, Hong Kong, China, France, and the UK. We are a subsidiary of Shouhui Group (Hong Kong public company) and backed by AIG. Our product – Xcotton Post Purchase Guard – includes Shipping Protection, Return Assurance, and Extended Warranty, embedded at checkout via Shopify and other platforms. Key advantage: Fully compliant, no regulatory risk, API-first, built for DTC cross-border brands.
This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.