Technical Product & Color Systems Specialist

Automotive Refinish Paint正在北美招聘 Technical Product & Color Systems Specialist（Remote 远程），薪资 $70K – $90K / year · 年薪。

We are seeking a bilingual Mandarin-English Technical Product & Color Systems Specialist to support our automotive refinish products, color matching systems, and technical service operations in the U.S. market. This is a cross-functional technical role combining:

* Color Formulation Software system support

* Field technical service

* Customer and employee training

* U.S. market product feedback

* Product troubleshooting and improvement

* New product development support

* Coordination with headquarters in China

Key Responsibilities

1. Color System Support

* Support automotive refinish color matching software systems in the U.S. market.

* Install, configure, maintain, and troubleshoot color system software and related hardware.

* Support computers, electronic scales, spectrophotometers, printers, databases, and other equipment associated with the color system.

* Troubleshoot software, hardware, connectivity, database, formula, and system-related issues.

* Coordinate with headquarters IT, Color Laboratory, and technical teams to resolve system and color-related issues.

* Collect feedback from U.S. users regarding color formulas, software functionality, equipment, and overall system performance.

* Follow up on unresolved color system issues until an effective solution is implemented.

2. Field Technical Service

* Travel to distributors and body shops to install and support YATU color systems and related equipment.

* Perform system setup, testing, troubleshooting, maintenance, and basic equipment replacement at customer locations.

* Assist customers with the operation of mixing systems, color software, electronic scales, spectrophotometers, and related tools.

* Provide technical assistance to distributors, body shops, painters, sales representatives, and technical service personnel.

* Help troubleshoot paint application, color matching, system, and equipment issues.

* Escalate complex technical or color-related issues to headquarters when necessary.

* Follow up with customers to confirm that technical issues have been properly resolved.

3. Product Development & U.S. Market Feedback

* Serve as a technical liaison between the U.S. market and R&D, Color Laboratory, Product, and Technical teams in China.

* Collect product feedback from distributors, body shops, painters, sales representatives, and technical service personnel.

* Identify recurring customer needs, product gaps, application issues, and opportunities to improve existing products.

* Identify market needs that may require the development of new products, product specifications, packaging, or application solutions.

* Translate customer and market feedback into clear and structured technical information that can be effectively communicated to headquarters.

* Assist R&D and laboratory teams in understanding U.S. market requirements and actual field application conditions.

* Support the development and improvement of products specifically for the U.S. market.

4. Product Troubleshooting & Improvement

* Assist in investigating product performance issues reported in the U.S. market.

* Collect relevant technical information

* Help determine whether a reported issue is related to the product, application method, equipment, color system, environmental conditions, or operator technique.

* Coordinate with R&D, laboratories, and technical teams to reproduce and analyze product issues.

* Follow up on corrective actions, formula adjustments, product improvements, or application recommendations.

* Verify whether implemented improvements effectively resolve field issues.

5. New Product Testing & Validation

* Assist headquarters in evaluating new products developed for the U.S. market.

* Coordinate field testing with selected distributors, body shops, painters, and technical service personnel.

* Observe and document product performance under actual U.S. body shop conditions.

* Collect structured feedback regarding application, appearance, drying, sanding, coverage, color, durability, usability, and other relevant product characteristics.

* Conduct or assist with practical comparisons against competing automotive refinish products when appropriate.

* Communicate field test results and recommendations to YATU R&D and laboratory teams.

* Support additional testing and product adjustments when required.

* Help confirm that new or improved products are suitable for commercial introduction into the U.S. market.

6. Customer & Employee Training

* Train distributors, body shop personnel, painters, sales representatives, and technical service staff on YATU products and systems.

* Provide training on:

* Color matching systems

* Color software

* Spectrophotometers

* Electronic scales

* Mixing systems

* Product selection

* Mixing procedures

* Application techniques

* Technical troubleshooting

* Conduct product and system demonstrations.

* Support internal technical training for YATU USA sales and technical service personnel.

* Assist in developing technical guides, training materials, troubleshooting procedures, FAQs, and product application instructions.

7. Equipment Management

* Maintain accurate records of YATU color systems and equipment installed at customer locations.

* Track equipment location, condition, installation date, maintenance status, and assigned customer.

* Coordinate installation, maintenance, replacement, relocation, or recovery of company-owned equipment.

* Maintain service records and documentation related to equipment and technical support activities.

* Fluent in Mandarin Chinese and English, both verbal and written.

* Strong computer and technical troubleshooting skills.

* Comfortable working with both software and hardware.

* Strong hands-on problem-solving ability.

* Ability to learn new technical products, systems, and processes quickly.

* Strong communication and interpersonal skills.

* Comfortable working directly with customers.

* Able to explain technical information clearly to both technical and non-technical users.

* Comfortable providing customer and employee training.

* Willing and able to travel regularly throughout the assigned territory.

* Valid U.S. driver's license and ability to drive to customer locations.

* Able to work independently and manage multiple technical issues simultaneously.

* Organized and capable of maintaining accurate technical, product, service, and equipment records.

* Comfortable working in automotive body shops, paint mixing rooms, warehouses, and other field environments.

Prior automotive refinish or paint industry experience is preferred but not required. We will provide comprehensive training in automotive refinish products, color matching system.